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CAR Update: May 2019

May 2019 System Updates & NewsWhat’s New:
Price Matrix:
Fully enabled and functioning.
Fully enabled and functioning.
On The Lot shortcut in the left menu:
Quickly filter search results by vehicles marked “On The Lot”
Quickly filter search results by vehicles marked “On The Lot”
Smart Batch:
Now have the ability to see what items meet smart batch criteria.  See if you have any in stock, and replace a current part on the service request with a smart batch part.
Now have the ability to see what items meet smart batch criteria.  See if you have any in stock, and replace a current part on the service request with a smart batch part.
Search Filters:
Can now filter search results through all service requests.  Search Filters are: Business Name, Customer Email, Customer Name, License Plate, Part (by part number) Request ID, Title, Vehicle, VIN.
Can now filter search results through all service requests.  Search Filters are: Business Name, Customer Email, Customer Name, License Plate, Part (by part number) Request ID, Title, Vehicle, VIN.
Photos & Videos Are Now Live Updated:
As you fill out recommendations and the service request, any photos or videos taken are now automatically updated to the customer as they are uploaded on your end.  That way, if a customer logs in, they can see what you’re doing as you’re doing it… without waiting for you to send it to them.  It allows you to mitigate phone calls like, “Well can you tell me what’s going on?”.  Sure, if you login to CAR, you can see exactly what we’re doing and as soon as we determine the root cause, we will provide you with the estimate to review.
As you fill out recommendations and the service request, any photos or videos taken are now automatically updated to the customer as they are uploaded on your end.  That way, if a customer logs in, they can see what you’re doing as you’re doing it… without waiting for you to send it to them.  It allows you to mitigate phone calls like, “Well can you tell me what’s going on?”.  Sure, if you login to CAR, you can see exactly what we’re doing and as soon as we determine the root cause, we will provide you with the estimate to review.
Print Tech Work Sheet:
By demand, many customers have asked to be able to print out work sheets they can leave on the vehicles so technicians can grab and go, we have now enabled that.
By demand, many customers have asked to be able to print out work sheets they can leave on the vehicles so technicians can grab and go, we have now enabled that.
Exclude Labor Tax Only:
Some states only have tax on labor only, while others have parts and labor.  We have allowed a function to eliminate any tax calculations based on labor.
Some states only have tax on labor only, while others have parts and labor.  We have allowed a function to eliminate any tax calculations based on labor.
Quick Start Guide:
Want to tinker on your own time?  We have now made an 8 step guide on how you can get started on your own., with CAR.  We are also incorporating this into the system dashboard along with other tutorials to help you get started doing things and training employees with minimal downtime.
Want to tinker on your own time?  We have now made an 8 step guide on how you can get started on your own., with CAR.  We are also incorporating this into the system dashboard along with other tutorials to help you get started doing things and training employees with minimal downtime.
Repair Link:
Access is available through our console for members who ask for it.  We can NOT pull information back, but you can build estimates in Repairlinkshop.com right from the service request and submit orders.  For the time being, you need to then manually enter the parts if they are already not in the database.
Access is available through our console for members who ask for it.  We can NOT pull information back, but you can build estimates in Repairlinkshop.com right from the service request and submit orders.  For the time being, you need to then manually enter the parts if they are already not in the database.Future Development:
We have some items coming up in the next few weeks that will further enhance the system and it’s use. Among them, prevention of duplicate tickets being created and the ability to copy a job. As we button those feature sets down, we will be sure to let the community know. Copy jobs will really shine with parts searching capabilities. We are also working out plans for Quick Quoting features and many other minor features that will really simplify the process and continually shave seconds of time that will add up to hours and days at the end of each month.Want to try with no commitment?
We are offering free upgrades for any plan we have for up to 3 months to any shop that is willing to learn how seeking customer authorization in a structured fashion, which will lead to a serious increase in approvals. We have grown our business by 50% in revenue with this software, in just under 3 years. All because we let the process dictate how the business runs. This isn’t a gimmick, this is how to conduct business in the 21st century. Limit your liability and wow your customer with professionalism. Only with CAR.