Simple and intuitive Digital Inspection Report system that makes it easy for tech to reports the problems... and even easier for customers to review them.
One of the best features Complete Auto Reports has to offer to both it’s clients and their customers is the Digital Inspection Report (DIR for short). The DIR in our auto repair software helps keep the relationship between mechanic and customer completely transparent by highlighting problem areas or potential areas for future concern to the customer. Not only is this helpful for the customer, so they can better understand the issue at hand, it is extremely convenient as the DIR is attached right to the service request. The goal of Digital Inspection Reports is to make your life easier as it cuts the time of visual inspections down by a lot and eliminates the need to fill out forms by hand, saving you even more time and money.
CAR is designed to perform a DIR with each and every vehicle that comes into the service facility, technicians must indicate that one was not performed. If one is not completed, there is automatic reminder to do one! Once complete, the inspection is sent directly to your customer with an estimate of the work so they can see what you see and then can decide what they want done with their vehicle. Our DIR is also completely customizable so it can take on any fleet solution!
Statistics state that there are missed opportunities from failing to inspect a customer's vehicle. Not only is it a missed opportunity for the auto repair facility, but it's a disservice to your customers. If you do not advise a customer about a coolant leak, that leak won't fix itself. It'll get worse, eventually leaving the customer stranded. Which will require a tow, at least one day of work lost, and just a terrible inconvenience for everyone. But the coolant leak is the "easy" one. Take the opportunity to actually check a vehicle and advise a customer of when to look to replace suspension components, tires and other maintenance items. Use CAR to track the vehicle's progress through regular service and customers don't get caught by surprise and can plan better for their vehicle maintenance. Which in turn builds your trust and gives you a better customer, who's happy with your service.
Complete Auto Reports and our auto repair software is here to help you run your business more smoothly and Digital Inspection Reports is just one of many unique features we offer to assist you.