This 2015 article from AutoNews.com talks about the independent auto repair industry and the frustrations a lot of shops face. However, they are offering little in the way of solutions, in fact the most useful part of the article is the comment from “Mark Smith”.
Mark attempts to tell a potential fellow auto repair facility owner that he needs to adapt to today’s business model. Mark nails it with his opening line, “it’s imperative for independent dealers to focus on the Customer Service Experience. “
Running an automotive service facility in today’s world is one of the hardest jobs around. Independent automotive service facilities are facing a very tough transition that requires skill sets and access to funding that isn’t readily available. Today’s service facilities can’t rely solely on word of mouth to grow and thrive. In the world of “now”, today’s independent service facilities have many needs. Among them worrying about their social media presence, keeping up with vehicle repair trends, and staying on top the tools that make getting the job done easier and faster. Those are just the beginning, additionally needing to provide a memorable experience to each customer that makes their way to your facility.
CAR knows this better than just about any other auto repair software in the market. Our auto repair software was designed around facilitating the process with the customer and building trust from the moment the vehicle is dropped off. Our proprietary process helps you “WOW” each customer by providing these services by default:
- Check in existing customers from your mobile device in less than 30 seconds – Add video checking in a vehicle from iPhone into Demo shop.
- Intuitive dashboard helps everyone understand where each service request stands at a view
- Create service requests on a job by job basis that allows you to detail exact points of failure
- Show your customers their problems, stop telling them
- Use our process to make your shop paperless
- Update your customers in real time without having to do anything other than flow through our software
- Provide instant vehicle history access to customers and technicians alike