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Improve Reputation

Let’s be honest, a great reputation is the most important thing that any business owner wants to have, period. No matter what type of business you run you want your customers to say good things about you so that it can potentially lead to new customers. New customers means more business. More business means more success. Whether it’s customer service, prices, or something as simple as decor. If you stand out from all the other businesses in your field, your customers will talk about you. So give them something good to talk about. Did you know that word of mouth influences 59-91% of all purchases, yet NOBODY has a specific strategy for it.. Word of mouth has been and will always be the most effective marketing any good business owner can ask for.A solid reputation is especially important in the auto repair field, where customers have little trust because of lack of transparency. Here are some simple yet effective ways to build and improve your business’ reputation:How to Improve Reputation
Go Above and Beyond
 Try to always go a little above and beyond with what’s expected or requested by the customer – If someone asks for a reference, try to offer them two or three. If you tell someone you’ll follow up in about 24 hours, try to do it in about 12. Show customers that you care about them, no matter how big the job is. A small gesture that shows you care can go a long way, and do wonders for word of mouth and your reputation.
 Try to always go a little above and beyond with what’s expected or requested by the customer – If someone asks for a reference, try to offer them two or three. If you tell someone you’ll follow up in about 24 hours, try to do it in about 12. Show customers that you care about them, no matter how big the job is. A small gesture that shows you care can go a long way, and do wonders for word of mouth and your reputation.
Be Consistent
 Be as consistent as possible – If you or your business are not authentic, it is very difficult to remain consistent which will never lead to a good reputation. Show people you meet that you have a positive attitude, even when you’re having a bad day. If you are great in a certain situation but then rude and cold in another, your reputation can suffer greatly. People who go through negative experiences tend to share those a lot more readily than they share the positive ones, and this sort of thing can spread rapidly.
 Be as consistent as possible – If you or your business are not authentic, it is very difficult to remain consistent which will never lead to a good reputation. Show people you meet that you have a positive attitude, even when you’re having a bad day. If you are great in a certain situation but then rude and cold in another, your reputation can suffer greatly. People who go through negative experiences tend to share those a lot more readily than they share the positive ones, and this sort of thing can spread rapidly.
Act with Integrity
Make sure you and your business act with integrity – Make sure you do that regardless of what you’re doing. Especially in the business world, even a small act of selfishness or greed can have a serious negative impact on your business and showcase a lack of integrity. You might not even notice it, but if you wouldn’t buy what you’re selling, then don’t sell it. Believe in your product or service, and your customers will believe in you and your business. If you know that you won’t be able to return someone’s call or email, don’t promise that you’ll do it.
Make sure you and your business act with integrity – Make sure you do that regardless of what you’re doing. Especially in the business world, even a small act of selfishness or greed can have a serious negative impact on your business and showcase a lack of integrity. You might not even notice it, but if you wouldn’t buy what you’re selling, then don’t sell it. Believe in your product or service, and your customers will believe in you and your business. If you know that you won’t be able to return someone’s call or email, don’t promise that you’ll do it.
How to Improve Reputation
Go Above and Beyond
 Try to always go a little above and beyond with what’s expected or requested by the customer – If someone asks for a reference, try to offer them two or three. If you tell someone you’ll follow up in about 24 hours, try to do it in about 12. Show customers that you care about them, no matter how big the job is. A small gesture that shows you care can go a long way, and do wonders for word of mouth and your reputation.
 Try to always go a little above and beyond with what’s expected or requested by the customer – If someone asks for a reference, try to offer them two or three. If you tell someone you’ll follow up in about 24 hours, try to do it in about 12. Show customers that you care about them, no matter how big the job is. A small gesture that shows you care can go a long way, and do wonders for word of mouth and your reputation.
Be Consistent
 Be as consistent as possible – If you or your business are not authentic, it is very difficult to remain consistent which will never lead to a good reputation. Show people you meet that you have a positive attitude, even when you’re having a bad day. If you are great in a certain situation but then rude and cold in another, your reputation can suffer greatly. People who go through negative experiences tend to share those a lot more readily than they share the positive ones, and this sort of thing can spread rapidly.
 Be as consistent as possible – If you or your business are not authentic, it is very difficult to remain consistent which will never lead to a good reputation. Show people you meet that you have a positive attitude, even when you’re having a bad day. If you are great in a certain situation but then rude and cold in another, your reputation can suffer greatly. People who go through negative experiences tend to share those a lot more readily than they share the positive ones, and this sort of thing can spread rapidly.
Act with Integrity
Make sure you and your business act with integrity – Make sure you do that regardless of what you’re doing. Especially in the business world, even a small act of selfishness or greed can have a serious negative impact on your business and showcase a lack of integrity. You might not even notice it, but if you wouldn’t buy what you’re selling, then don’t sell it. Believe in your product or service, and your customers will believe in you and your business. If you know that you won’t be able to return someone’s call or email, don’t promise that you’ll do it.
Make sure you and your business act with integrity – Make sure you do that regardless of what you’re doing. Especially in the business world, even a small act of selfishness or greed can have a serious negative impact on your business and showcase a lack of integrity. You might not even notice it, but if you wouldn’t buy what you’re selling, then don’t sell it. Believe in your product or service, and your customers will believe in you and your business. If you know that you won’t be able to return someone’s call or email, don’t promise that you’ll do it.
Be Approachable
Be a likeable person – Be yourself, simple as that.. Smile and approach people you don’t know, offer handshakes and wish them a great day. Small things such as these can make you a lot more likeable, but just make sure that you’re not fake. Never be someone you are not just so people like you.
Be a likeable person – Be yourself, simple as that.. Smile and approach people you don’t know, offer handshakes and wish them a great day. Small things such as these can make you a lot more likeable, but just make sure that you’re not fake. Never be someone you are not just so people like you.CAR’s software offers a completely transparent wall between you and the customer so they are able to have a birds eye view of the service that you are performing on their vehicle. This level of transparency is not limited to their home computer but also available to them on the go no matter where they are thanks to the CAR mobile app. Seeing is believing, so you can upload photos or videos to any request ticket and have your customer see exactly what is wrong with their vehicle within minutes. By letting your customers virtually sit in on their vehicle service, it not only builds trust between you and the client but also helps improve your shop’s reputation as well.CAR does not only let the customers view the process of the work performed but after it is done we give them the opportunity to comment on your work directly with our built in feedback system. Your customers can rate your performance as a shop or as an individual. CAR automatically attaches their feedback to the specific service request so you know what work was performed on their vehicle. This not only allows you to hear back from the customer to see if you are meeting their expectations, but this method also significantly reduces the possibility of them writing a nasty review on a third party site like Yelp, Facebook, or Google just in case you did not meet those expectations. By formatting our software this way we give the customer a chance to relay their appreciation or dissatisfaction to you directly so you can build off that information in a way where there is limited backlash. Building off this level of connectivity; the CAR consumer mobile app allows customers to organize all of their Vehicle’s needs so they can stay connected and transparent with you. The reciprocation of that trust between your customer and your shop is what helps build relationships that will in turn help build your reputation.Using CAR’s auto repair software is a natural transition to the digital age.
Our auto repair software is so easy to use, we explain CAR through tutorial videos that are almost all 2 minutes or less each. 
Contact us for a demo and find out why we are the “Process that leads to Profits!”