Now this may seem to many as a no brainer however In 2019 if you are a small business, you need to be mobile more than ever. So why do you still run your auto repair business through a landline, it’s a gross waste of time and money when you can have a basic smartphone with the basic plan for $50 a month. You are losing precious time and revenue, falling behind your larger competitors that spend hundreds to add mobility to outdated software. Thinking primarily from a customer service perspective, a simple switch to a mobile smart phone can easily boost productivity and improve overall customer satisfaction, retention and engagement.
In a report by the Nation Federation of Independent Business, “Technology improvements have made it much easier for small businesses to communicate with customers at lower costs and with greater flexibility.” Landlines are clunky and can be expensive; however porting your existing number to a cell phone has never been easier. Having a mobile phone gives you the ability to text your customers, while also having a fully functional shop phone system.
Bluetooth phones make it possible for you to connect the cell phone to a base and use the phone like a normal office phone. With a phone system like the Panasonic KX-TG833, you can transfer the mobility of the phone number to the office. With better cell phone data plans, you can even provide internet for the shop or at the very least… an effective backup if your internet ever goes down. Cells phones with data plans are an invaluable tool for the modern businessman or woman. These Cellular devices can not only take high resolution photos and videos, but as long as you have a Cell Signal, you can make calls to Customers and Vendors even on the shop floor. When a Mobile Device is coupled with other software that helps run your auto repair business, like CAR, then you can see the true meaning of “Be Mobile”.
Unlike Microsoft Word, you can access Google Docs anywhere anytime as long as you have an Internet Connection.
In addition, having a mobile platform like CAR would allow you to handle customer Claims, create detailed invoices, and schedule appointments as you receive them from your customers., Ordering parts and having them shipped to you from various vendors do to over integration with PartsTech, the Nationwide Parts Search Engine, without making a call.
Just but leaving behind the old conventions of the past century and connecting with the world through the internet you can increase your bottom line AND save time.