Complete Auto Reports Is Launched to Marry Transparency to Convenience for Auto Maintenance

Mechanic With Tablet

Linden, Transforming business as usual in the auto repair industry, a new shop management software platform makes its debut. As an integrated digital space for auto shops

Creating a one-stop-shop for details related to an automobile’s upkeep, Complete Auto Reports levels the playing field in an industry in need of a time-saving hub.Linden, NJ — 07/27/2018 –Transforming business as usual in the auto repair industry, a new shop management software platform makes its debut. As an integrated digital space for auto shops and customers to stay in the know, the newly-launched Complete Auto Reports (CAR) helps keep comprehensive tabs on vehicles. Keeping accessible information paramount, the auto repair software turns the tide toward honesty, accuracy, and a succinct savings in time.Storing all car-related information for up to three vehicles free, consumers can organize everything from insurance and registration documents complete with expiration dates and reminders to uploaded DIY invoices for parts. They can also upload their invoice history from any repair facility in the world, save all warranty information, and set preferred providers for service and towing all from their phone.
CAR users can also request new service appointments with any auto shop they prefer. However, if they use a partnering CAR facility, the appointment goes right to the shop’s calendar via the system.Other consumer features include:

Review, Approve or Reject Service Items
View Digital Inspection Reports, Photos, Videos and PDFs for Proof of Service

Ricardo Da Cruz, Founder of Complete Auto Reports, said of the fleet management software, “I own a shop myself and as an honest business owner, I saw a need in the industry for clarity. Complete Auto Reports enables transparency between businesses and their customers, which builds a level of trust that is not achieved otherwise. Instead of having the focus on sales, we give them advice and that completely changes their perception of us. As a result, we sell more than we ever could have imagined. This process has completely transformed the relationships we have with our customers.”
Some auto repair service features are:

Integrated Parts Ordering Through PartsTech.com
Vendor Management
Sales Reports
Overdue Reports
Direct E-mail Marketing
Payment Reminders
Built-in Review System & Complaint System

Link To Article
Link to Article
About Complete Auto Reports Founded in 2014, Complete Auto Reports is a vehicle maintenance software platform that provides an automated tracking system.  The platform bridges the gap between auto repair facilities and their customers. With their tools they enable shops to start advising and stop selling.

CAR’s Overdue Reporting System

One of the most tedious and aggravating parts of owning a business is hunting down a customer to settle their overdue bill. We despised this part of the job, just as

Collecting on debts is already a stressful and time consuming endeavor, with overdue reports and payment reminders… let CAR work for you instead of against you.One of the most tedious and aggravating parts of owning a business is hunting down a customer to settle their overdue bill. We despised this part of the job, just as much as you likely do. So we created a simple solution to this problem with Overdue Reports, with enhanced payment reminders. Your subscription to Complete Auto Reports provides you with a list of customers who have not yet paid you for your hard work. Within this list you can see important details about how far past due the accounts are with categorical placement of: “up to 30 days”, “31-60 days”, “61-90 days” or “90+ days” behind.CAR also has a reminder system built right into the payments section, this allows you to ensure that these customers don’t forget that they have a debt for the services already performed. Since CAR was designed for you to ‘bring your desk with you’, from any internet enabled mobile device, customer information through Overdue Reports is readily accessible. You have the ability to call the customer by simply clicking on their phone number listed right in the Overdue Reports page, or any other section of our system where the customer phone number is present. While on the phone with the customer, Overdue Reports also quickly enables you to also see how much they owe you along with their last payment amount and date.Everyone deserves to get paid for a job well done, especially when you are repairing their vehicle. Because our system was founded by someone in your position, he recognized the importance in enabling you to try and collect from Past Due accounts in the most efficient and frictionless manner. Come experience the difference that CAR’s auto repair software can bring to you and your auto repair business.
 

CAR’s Vendor Management System

Files On Desk

Meaning that you want to know where everything is and have it easily accessible to you, your employees and/or your customers. With Complete Auto Reports we give you the

The key to a successful business, in any industry, is organization and accessibility.Meaning that you want to know where everything is and have it easily accessible to you, your employees and/or your customers. With Complete Auto Reports we give you the ability to keep a list of all your vendors that you use for purchasing and price research right in your account. This not only makes your life easier but you can also choose which employees you’d want to make this list accessible for as well. So, instead of having to dig around through your notes every time you or your employees need look something up on a vendor’s website, you can simply open CAR on your phone/computer/tablet and have everything in one place.This is a service in addition to PartsTech.com’s integration. This allows you to list other vendors that may not be on PartsTech.com’s platform that you use for research. For instance, if you use RockAuto.com as a point of reference, this is where you would save that information for quick access. Vendor links frequently used are given the ability position the top 5 vendors and attach them to the left hand side menu. This allows you to instantly get to the vendor you need in a minimal amount of time.Accessing them also won’t disrupt the flow of preparing an estimate with CAR. This allows you to be preparing an estimate and accessing any vendor for independent research without having you close out the repair ticket and losing your train of thought. You don’t want a customer’s car sitting on a lift occupying dead time, anymore than a customer wants to be without their vehicle. Through CAR, we have optimized our process to benefit your business and speed up time in minor increments that add up to minutes a day, hours a week and weeks a year!
Complete Auto Reports and our auto repair software is here to help you run your business more smoothly and Vendor Management is just one of many unique features we offer to assist you.

CAR’s Digital Vehicle Inspection Report

CAR Digital Vehicle Inspection Report

CAR’s Resolution To DVIR
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Start For FreeCAR’s Resolution To DVIR
CAR Digital Vehicle Inspection Report On Multiple Devices
One of the best features Complete Auto Reports has to offer to both its clients and their customers is the Digital Vehicle Inspection Report (DVIR for short). The DVIR in our auto repair software helps shops explain to their customers what is wrong and then clearly communicate the problem and the recommended fix. This feature is standard in CAR. As a matter of fact, it not only standard…. it’s mandatory and must be manually bypassed. Helping you change the culture at your facility from a selling culture to an inspection culture. DVIR’s are automatically shared with your customers when sending them the estimate for authorization. No special subscriptions or extensions needed.
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Start For FreeIndustry DVIR Challenges
Today’s service facilities are facing the challenges of using decades old software that is relying on “bridges” in technology to provide what their solution should be giving them.  However, most platforms today don’t incorporate digital vehicle inspection reports with their platform, forcing service facilities to pay for multiple subscriptions when one should do the job.Most companies charge anywhere from several hundred dollars to over $1,000 per month just to give you the ability to inspect a vehicle and communicate that with your customer.Industry DVIR ChallengesToday’s service facilities are facing the challenges of using decades old software that is relying on “bridges” in technology to provide what their solution should be giving them.  However, most platforms today don’t incorporate digital vehicle inspection reports with their platform, forcing service facilities to pay for multiple subscriptions when one should do the job.Most companies charge anywhere from several hundred dollars to over $1,000 per month just to give you the ability to inspect a vehicle and communicate that with your customer.
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Start For FreeThe Importance Of Inspecting Every Vehicle
Study results can be found here.
PRESENTING
The future of vehicle management.
CAR provides you with a seamless and simple platform to take your entire shop mobile. We offer auto service facilities, dealers, fleets and automobile owners the most advanced vehicle management platform available. Our real time maintenance authorization tool, is what today’s businesses need to keep up with customer expectations and demand.
Why businesses embrace CAR >
The DVIR in our auto repair software helps build the relationship between mechanic and customer through transparency.  By highlighting problem areas or potential areas for future concern to the customer and digitally showing them… you are validating your business and building priceless trust that leads to expanded revenue.
The future of vehicle management.
CAR provides you with a seamless and simple platform to take your entire shop mobile. We offer auto service facilities, dealers, fleets and automobile owners the most advanced vehicle management platform available. Our real time maintenance authorization tool, is what today’s businesses need to keep up with customer expectations and demand.
Why businesses embrace CAR >{modal https://completeautoreports.pipedrive.com/scheduler/LlQEjI0/meeting}Schedule Appt{/modal}
Start For FreeCAR’s DVIR In ActionCAR is designed to perform a DVIR with every vehicle that comes into the service facility, technicians must indicate that one was not performed. If one is not completed, there is automatic reminder to do one! Once complete, the inspection is sent directly to your customer with an estimate of the work so they can see what you see and then can decide what they want done with their vehicle. Our DIR is also completely customizable so it can take on any fleet solution! Statistics state that there are missed opportunities from failing to inspect a customer’s vehicle. Not only is it a missed opportunity for the auto repair facility, but it’s a disservice to your customers. If you do not advise a customer about a coolant leak, that leak won’t fix itself. It’ll get worse, eventually leaving the customer stranded. Which will require a tow, at least one day of work lost, and just a terrible inconvenience for everyone. But the coolant leak is the “easy” one.
CAR Facilities Are Raising Their ARO By Over 100%CAR is designed to perform a DIR with each and every vehicle that comes into the service facility, technicians must indicate that one was not performed. If one is not completed, there is automatic reminder to do one! Once complete, the inspection is sent directly to your customer with an estimate of the work so they can see what you see and then can decide what they want done with their vehicle. Our DIR is also completely customizable so it can take on any fleet solution! Statistics state that there are missed opportunities from failing to inspect a customer’s vehicle. Not only is it a missed opportunity for the auto repair facility, but it’s a disservice to your customers. If you do not advise a customer about a coolant leak, that leak won’t fix itself. It’ll get worse, eventually leaving the customer stranded. Which will require a tow, at least one day of work lost, and just a terrible inconvenience for everyone. But the coolant leak is the “easy” one.
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CAR’s Customer Engagement Drives The Process

Man With Ipad

Our process transmits an estimate/invoice to your customer instantaneously! CAR will notify your customers after the service adviser has completed the estimate/invoice

Make the customer aware of all their problems with a detailed service request that they can view in real time… stop telling them, start showing them.Our process transmits an estimate/invoice to your customer instantaneously! CAR will notify your customers after the service adviser has completed the estimate/invoice, at the push of a button.
Along with the notification, the customer has access to view the: digital vehicle inspection report, parts, critical services, and/or recommended services. CAR’s system enables you to provide all of the relevant photos and videos that enable you to build trust without having to do anything other than document the work you are performing.
Each service request in CAR automatically serves as a warning to the customer and limits your liability in cases of negligence. When used appropriately, CAR can effectively limit the liability we face in today’s ever changing landscape.

CAR’s Integrated Parts Ordering With PartsTech.com

CAR & PartsTech.com

Spending too much time on the phone trying to get things done was one of the largest problems we wanted to tackle with CAR, this is why integration is an important element in our process.

Build your estimate, get customer approval, and have your parts ordered automatically from all of your existing vendors… without ever picking up the phone.Spending too much time on the phone trying to get things done was one of the largest problems we wanted to tackle with CAR, this is why PartsTech.com’s integration is an important element in our process.
Ordering parts shouldn’t be a job within itself, PartsTech.com’s system simplifies the process with your existing vendors! Thanks to our integration, building your estimate and ordering parts has never been easier!
CAR allows for instant ordering through customer approval. What that means is as your customer reviews the estimate on the mobile app, as they approve a service, parts orders are dispatched automatically to your location. It doesn’t get simpler!

CAR’s Instant Repair History Access

Repair History Access; CAR Vs Competition

Kiss your days of digging through piles of files or opening 80 program windows, goodbye! Instantly get a car’s repair history with CAR. Let’s discuss these scenarios and see how

Having fast access to prior records enables employees to be more efficient and empowers customers to know what is going on and what has gone on. Building trust is usually a personable process that we have built into CAR through our transparent approach. Experience the difference the future brings to your auto repair business.Kiss your days of digging through piles of files or opening 80 program windows, goodbye! Instantly get a car’s repair history with CAR.
Let’s discuss these scenarios and see how you can relate.
Scenario 1: A fleet customer that comes in once a quarter to have regular service performed. With CAR, you can pull up their history in 2 click on the screen and evaluate their past services immediately. One trick our founder’s facility like to use… he checks the mileage in-between services to see if he needs to order an air filter and/or a cabin filter for the service. By spending less than two minutes on this evaluation and having parts readily available… this car goes on and off the lift in less than 45 minutes and no downtime waiting for parts.
Scenario 2: A regular customer has a check engine light on. But they were just there 4 months ago with the check engine light and they don’t understand why the light is on! Didn’t you fix it right the first time?! With CAR, you can save ALL the details and pull up the repair history and data immediately and you can help calm an upset customer with facts, not excuses.

CAR Initial Customer Process

Ipad

Quickly and clearly communicate with customers through CAR. Attach photos right to their service request to create transparency between you and your customer.

When your customer says, “Can you come with me so I can show you something on my vehicle?”… Grab your internet enabled device and GO! That’s what being mobile with CAR means.Quickly and clearly communicate with customers through CAR. Attach photos right to their service request to create transparency between you and your customer.
Stop selling and start advising. 
Watch this short video to understand that with CAR, your software goes outside with you to check in a vehicle. There is no more time lost talking to a customer at the counter, grabbing your pen and paper to walk out with the customer and discuss their concerns, then walk back in and sit down to put them in your present system. With CAR, you can grab your phone and walk out with the customer. As they point out concerns you can open the service request on the spot and take photos and/notes of problems areas. If you stop your day to go outside for 5 customers without ‘checking their vehicle in’ along the way, you just lost an hour of your day at minimum. Check them in with CAR and get that hour back, make less mistakes, keep the shop moving and ‘WOW’ your customer.

Offer The Same Level Of Service As Toyota, Only Better

CAR Dashboard

You’ll be able to keep track of service records, schedule service, save preferred dealers, get service reminders and more!

You still sitting around handwriting notes?  Your business still relying on the 1990’s business model of success?Toyota offers customers access to their records, for free!  You can even upload other records, seriously I’m not kidding.  Can your customers access their own records from your business?  Chances are, they can’t.  Chances are pretty good that you may not even be able to quickly access old records.  Or maybe you can pull them up, but the thought of looking through a system designed in 1991 makes your head hurt.  It made mine hurt too, we’re changing that.
Toyota offers the ability for their customers to: Use Your VIN to Track Your Service History, Add Service Record, Print Record, & Schedule Service.  Quite an insightful way to drive business to their service centers.  Good thing we thought of that for you, provide the same level of consistency as the dealer with CAR.
CAR allows your business to offer the following all of your customers: Vehicle Profiles, Service Records, Print Invoices, Schedule Service, all this from the palm of your customers hand with our proprietary CAR app that links your customers directly to you.  Bring the dealer level service to your shop without the budget and no extensive multi platform training.  CAR works where you want it, from your desktop to your mobile phone.
 
Learn about the difference CAR brings to the table. Bring ‘The Future Of Vehicle Management’ to your auto repair facility before the dealers do and take control of the change the auto industry is about to undergo.  Our product works on anything with a web browser, while we recommend Chrome, we still regularly test our application on everything from Microsoft Edge to Firefox.We are the most mobile platform that was designed that way from the start, we’re not bootstrapping technology to bring you a mediocre experience.  We see the future and we want to be the ones bringing it to you in this industry.
Come experience the ONLY platform to give your customers access through an exclusive app (iOS , Android) designed to flow through the process of fixing a vehicle. Keep your customers aware of the condition their vehicle is in and allow them the ability to make their own informed and educated decisions. Our test facility experienced ticket sales increase 40%, if you met the owner you’d see he’s too honest to be a salesman. Yet through CAR, all he does is sell.

Thanks For The Recognition, EventD!

CAR @ AASP 2018

Complete Auto Reports, a software company based in Linden NJ, is recognized by EventD as an outstanding participant for its CAR product that helps shops increase their per

“Outstanding participant for its CAR product​…”

 

Complete Auto Reports, a software company based in Linden NJ, is recognized by EventD as an outstanding participant for its CAR product that helps shops increase their per ticket count and revenue within the first year in addition to reducing inefficiencies and improving the reputation of the shops.Event Discoveries Dot Com conducts research and interviews to highlight outstanding participants discovered in MICE events that cater for high value businesses as well as segments that cater for the affluent market.
For more information, please visit the EventD website.
 
Come experience the ONLY platform to give your customers access through an exclusive app (iOS , Android) designed to flow through the process of fixing a vehicle. Keep your customers aware of the condition their vehicle is in and allow them the ability to make their own informed and educated decisions. Our test facility experienced ticket sales increase 40%, if you met the owner you’d see he’s too honest to be a salesman. Yet through CAR, all he does is sell.